Remote Assistance Support allows our support staff to access and view your computer or device from a remote location (without physically being in front of your computer). We use a third party software (called Team Viewer) to establish the remote connection. You will establish the connection by downloading and running Team Viewer on your computer and by providing a Partner ID and password to our support staff. Either you or the support staff may terminate the remote connection session at any time by closing the Team Viewer window.

Our goal is to provide you with the best possible service and to help you resolve your issue. It is important to understand; however, that there are computer issues beyond our control and/or outside of the scope of our services including but not limited to: operating system errors, email client issues, viruses & malware, networking and Internet connection issues, and software or hardware problems. If you need help with any of these issues, you are advised to seek assistance from a qualified professional. You are also advised to backup any important data (including emails and contacts) before starting a remote session.

By installing Team Viewer and allowing remote assistance from our staff, you agree to Team Viewer’s Terms of Service, RealtyPro Solutions Terms of Service and you agree to hold RealtyPro Solutions (including it’s principals, employees, and support staff) harmless from any and all unintended consequences or damages that may be caused either directly or indirectly to you or to your computer or device as a result of this remote support session.

If you are not willing to accept the full risk of allowing remote assistance, do not install Team Viewer.